Intelligent customer engagement
A multi-channel platform that runs personalized customer journeys and automates onboarding, KYC, customer support and payments, boosting engagement, conversion and customer experience.
Solutions · Communications
Reach every customer, on every channel
SMS, voice, WhatsApp, Viber, Telegram and USSD from one platform. Automate onboarding, KYC, support and payments with AI chatbots, and run your office phones in the cloud.
- 6Channels, one platform
- A2PSMS gateway
- AIChatbots 24/7
- CloudPBX & voice trunks
Communication services
Talk to customers where they already are
From one-time passwords to full conversations, every channel your customers use, managed by one partner and connected to your systems.
SMS gateway
A2P and SMPP messaging for one-time passwords, alerts and notifications, built for banks, hospitals and government.
AI chatbots
Automated conversations that answer customers instantly, day and night, on the apps they already use.
Voice gateway
Local and international voice trunks over VoIP, for clear calls and lower costs.
Cloud PBX
Your office phone system in the cloud: extensions, menus and call routing, without hardware to maintain.
AI chatbots
Answers in seconds, at any hour
Your chatbot handles the questions customers ask every day, on WhatsApp, Viber or Telegram, and passes the conversation to your team when a person is needed.
- 24/7Always on, including nights, weekends and holidays.
- Self-serviceBalances, bookings, order status, documents and payments.
- Human handoffComplex cases go straight to an agent, with the full history.
- Same platformCombine chat with SMS alerts, voice and USSD.
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YB
Your Bankonline
Message
SMS · Your BankYour verification code is 482 913
Example conversation
Personalized customer journeys
One journey, every channel
Choose your sector to see an example journey, from the first contact to payment, running automatically.
Example journeys. Every flow is designed with you around your own processes and systems.
Cloud PBX & voice
A professional phone system, without the hardware
Greet callers with your own menu, route them to the right team, and connect every office and mobile on one system. Local and international voice trunks keep call costs down.
- Welcome menu (IVR) with your own recorded messages
- Extensions for every office, branch and mobile
- Call routing, transfer, queues and voicemail
- Local and international voice trunks over VoIP
- No PBX box to buy, install or maintain
Incoming callCustomer dials your main number
Welcome menu
Try it: press a key
“Welcome to your company. Press 1 for Sales, 2 for Support, 3 for Accounts.”
Sales teamExt. 101, 102 · Gombe office
Support deskQueue · first available agent
AccountsExt. 301 · forwards to mobile
Choose an option to route the call.
Built for your sector
How organizations use it every day
Banks, hospitals, insurers, schools, travel companies and retailers use these channels to serve customers faster.
Banking & finance
- One-time passwords and login codes
- Real-time transaction alerts
- Balance and statement requests by chat or USSD
Health
- Appointment booking and reminders
- Test results ready notifications
- Health information campaigns by SMS
Insurance
- Quotes and policy documents in the chat
- Claim declaration and tracking
- Renewal and premium reminders
Education
- Enrolment steps and required documents
- Exam results and timetable updates
- School fee reminders
Travel & airlines
- Booking confirmations
- Schedule changes and departure reminders
- 24/7 travel assistant on WhatsApp
Retail & FMCG
- Promotions and loyalty programs
- Order status and delivery updates
- Customer feedback surveys
Government & institutions: secure A2P messaging for citizen notifications, public information and service updates.